Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Requirements To be eligible for a return, your item must meet all of the following conditions:
- In new condition and suitable for resale
- In undamaged original packaging with all original parts
- Not used, installed, modified, rebuilt, reconditioned, repaired, altered, or damaged
You will also need your receipt or proof of purchase.
How to Start a Return To start a return, email us at contact@readybathroomsolutions.com with your order details and reason for return. Once we receive your request, we will coordinate with our supplier to obtain a shipping label, which will be sent to you via email. Please do not ship any items back without first receiving your shipping label and return authorization — unrequested returns will not be accepted.
Damages and Issues Please inspect your order immediately upon delivery. Any claims for damage, shortage, or errors must be reported to us within 2 business days of delivery. After this period, items will be considered accepted and are no longer eligible for return. For billing errors or adjustments, these must be reported within 10 business days of your invoice date.
Special & Custom Orders Special orders or non-stock items are generally non-returnable. Exceptions may be made only if the manufacturer agrees to accept the return, in which case the customer is responsible for any restocking or cancellation fees charged by the manufacturer.
Restocking Fee All returns are subject to a restocking fee unless otherwise agreed upon in writing prior to purchase.
Non-Returnable Items The following cannot be returned:
- Sale items or gift cards
- Items that have been installed, used, or altered in any way
- Special or custom order items (unless manufacturer approves)
- Items returned without prior authorization
- Products purchased for less than $50 (excluding bundle products) are non-refundable
Exchanges The fastest way to exchange an item is to return the original item and once the return is accepted, make a separate purchase for the new item.
Refunds Once your returned item has been received and inspected by our supplier, we will notify you whether your refund has been approved or not. If approved, your refund will automatically be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@readybathroomsolutions.com.
Contact Us For any return or refund questions, please contact us at contact@readybathroomsolutions.com.